F.A.Q.

Why use Shuttertec?

Vastly experienced, no pushy sales and the best products. Just three genuine reasons why we pride ourselves in being the best shutter and blinds supplier in Essex.

How do I book an appointment?

Appointments can be made through our online service or by calling the number on the contact page.

How long will I have to wait for an appointment?

Generally, we can accommodate all sales appointments inside 48 hours.

What is Healthcare Staff Benefits?

HSB is a discount scheme run for all employee’s of the NHS, former police servants and DVLA employees. We give exclusive discounts to these personnel only we don’t offer any one else. Simply let us know when you book your appointment that you’re a HSB member and let us show you what we can do.

Do you have a shop?

For a truly bespoke service, all our appointments are done in home. We come to you at a time suitable for you, to discuss your needs. We will bring all samples and fabrics with us so the customer can truly imagine the beauty of the product in their window.

How long does the ordering process take?

Currently, lead times for shutters are 8-10 weeks from survey and blinds are 2 weeks. Blinds can sometimes be expedited, but shutters is generally the same.

What are the payment terms?

Unless specifically agreed, payment terms are 50% deposit with the remainder on completion. We can take debit and credit cards (at no extra charge) cash, cheque and bank transfer. Orders will not be placed until deposit funds have been cleared.

Do you fit around my needs?

Absolutely. We can accommodate installations on weekends, but these have a tendency to get booked first. This will need to be discussed at point of order.

Do I need to be there for the installation?

If you would prefer to go out for duration of the install, that is fine, but we do ask the customer returns at the agreed time to check over the product and make sure 100% satisfaction is guaranteed.

How do I care for my shutters?

This will be explained after completion of every installation, but shutters are low maintenance and generally need very little upkeep. Cleaning should be done by a simple duster.

Do I need to repaint my shutters?

No. The shutters we provide are UV protected and will not fade over time.

I am not in your covered areas, will you come to me?

Please call the number above to discuss your needs.

Can I fit my own shutters?

Absolutely. Please visit our DIY shutters section.

Are you fully insured?

Absolutely. To the tune of £2m, to fill you with confidence.

Do you offer a product guarantee?

We offer a 5 year guarantee on our shutters and most of the blinds are backed by a 3 year guarantee.

Do you price match?

We can normally beat any written quote. You can send this via email or give it to your sales advisor on the day.

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Contact SHUTTERTEC today to learn more about what we can do for you!
We can provide you with extensive informations about any of our services.